Terms And Conditions

Gardeners Norwood Green Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Norwood Green provides gardening, garden maintenance and related services within its service area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, company or organisation requesting or receiving the services.

Company means Gardeners Norwood Green, the provider of the services.

Services means any gardening, garden maintenance, landscaping preparation, clearance or related work carried out by the Company for the Client.

Service Area means the locations in which the Company offers its services, as described in its promotional materials from time to time.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions and any agreed quotation or service description.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services, which may include lawn care, hedge trimming, pruning, planting, garden clearance, tidying, basic soft landscaping preparation and other similar services. The exact scope of work for each booking will be set out verbally or in writing at the time of booking or in a quotation provided by the Company.

Any descriptions of services made by the Company are intended as a general guide only. The Company reserves the right to reasonably adjust the methods and tools used to complete the Services, provided that the overall nature and quality of the work are not materially affected.

3. Booking Process

3.1 Bookings can be requested by contacting the Company using the contact methods publicly advertised by the Company. The Client must provide accurate and complete information, including the service address, type of garden, approximate size, access details and any particular requirements.

3.2 The Company may request photographs or additional information in order to estimate the work. Any estimate provided is based on the information supplied by the Client and on normal site conditions. If on arrival the conditions are significantly different, the Company may propose a revised quotation or adjust the work scope.

3.3 A booking is considered provisional until confirmed by the Company. Confirmation may be given in writing or verbally. Once confirmed, a binding Agreement is formed, subject to these Terms and Conditions.

3.4 The Company reserves the right to refuse any booking or to cancel a booking where the work requested is not suitable or safe to perform, or where the Client has outstanding payments with the Company.

4. Quotations and Pricing

4.1 Quotations may be given as a fixed price for a specified job, or as an hourly or daily rate. Where a fixed price is given, it applies only to the described scope of work and usual working conditions.

4.2 Where pricing is based on time, a minimum charge may apply. The Company will inform the Client of the applicable minimum charge at the time of booking.

4.3 Any additional work requested by the Client that falls outside the original scope may be subject to further charges, which will be agreed in advance where reasonably possible.

4.4 All prices are stated in pounds sterling. Unless otherwise stated, prices are inclusive of standard labour and the use of the Company’s equipment and tools. Additional charges may apply for specialist equipment, waste removal, materials, plants or consumables if required.

5. Payments and Invoicing

5.1 The Client agrees to pay the Company the agreed charges for the Services. Payment terms will be confirmed at the time of booking or quotation.

5.2 The Company may require payment in full on completion of the work, or in some cases payment in advance or a deposit. Where applicable, the deposit amount and due dates will be specified to the Client before the booking is confirmed.

5.3 Payment methods accepted by the Company will be stated in its communications and may include bank transfer or other electronic methods. The Client is responsible for any bank charges arising from the chosen payment method.

5.4 Invoices are payable by the due date stated. If no due date is stated, payment is due immediately upon completion of the Services. The Company reserves the right to charge interest on overdue amounts at the maximum rate allowed by law and to recover reasonable costs associated with collection of unpaid fees.

5.5 Where the Client disputes any part of an invoice, the Client must notify the Company promptly with reasons. Any undisputed portion of the invoice remains payable by the due date.

6. Cancellations, Rescheduling and Access

6.1 The Client may cancel or reschedule a booking by giving reasonable notice to the Company. The Company requests at least 48 hours notice for cancellations or changes. Where less than 24 hours notice is given, the Company reserves the right to charge a cancellation or late change fee, which may be up to a reasonable proportion of the expected service cost.

6.2 The Company may cancel or reschedule a booking due to adverse weather, staff illness, safety concerns or other circumstances beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment date where possible. The Company will not be liable for any loss arising from such cancellation, other than refunding any payment already made for the affected appointment if the work cannot be rescheduled.

6.3 The Client must ensure that the Company has safe and reasonable access to the garden or outdoor areas where the Services are to be performed. This includes providing any necessary keys, gate codes, parking instructions or access permissions.

6.4 If, on arrival, the Company cannot gain access, or if the work area is unsafe or unsuitable for the Services to be carried out, the Company may treat the visit as a late cancellation and may charge a reasonable fee to cover travel and lost time.

7. Client Responsibilities

7.1 The Client must ensure that the garden or outdoor area is reasonably free of personal items, pet waste, and other obstacles that may prevent or slow down the work. The Company may refuse to work in areas where it considers the conditions to present a health or safety risk.

7.2 The Client must inform the Company of any known hazards at or near the property, including but not limited to unstable ground, sharp objects, hidden cables or pipes, aggressive animals, or hazardous plants.

7.3 The Client is responsible for ensuring that any required permissions, consents or approvals are obtained for the Services to be carried out, including from landlords, neighbours, local authorities or management companies where applicable.

7.4 The Client must not instruct the Company’s staff to perform work that falls outside the agreed Services or that is unsafe, unlawful or inappropriate.

8. Waste Handling and Garden Waste Regulations

8.1 The Company will make reasonable efforts to minimise waste during the provision of Services. Unless otherwise agreed, routine green waste such as grass cuttings, leaves and small branches will be left in the Client’s garden compost area or green waste bin if available.

8.2 Removal and disposal of substantial green waste or bulky items is not included unless specifically agreed. Where waste removal is requested, an additional charge will be applied to cover handling, transport and disposal costs, in accordance with applicable waste regulations.

8.3 The Company complies with relevant UK waste and environmental regulations when handling and disposing of garden waste. The Company will not transport or dispose of hazardous waste, contaminated soil, chemicals or materials that fall outside normal garden waste unless specifically agreed and permitted by law.

8.4 The Client remains responsible for any waste not expressly agreed to be removed by the Company. The Company will not be liable for any penalty or cost arising from waste left at the property in accordance with the Agreement.

9. Equipment, Materials and Plants

9.1 The Company will normally provide its own tools and equipment. If the Client provides any tools, machinery or materials, they are supplied at the Client’s risk and the Company accepts no responsibility for their performance or any resulting damage, unless caused by the Company’s negligence.

9.2 Where the Company supplies plants, turf, soil, fertilisers or other materials, it will use reasonable care in selection and handling, but it does not guarantee the long-term survival or performance of living plants, as these are subject to factors beyond the Company’s control such as weather, pests, disease and subsequent care.

9.3 After completion of the Services, the ongoing watering, feeding, pruning and general care of plants and lawns is the responsibility of the Client, unless the Company is specifically engaged on a continuing maintenance basis.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in providing the Services. If the Client is dissatisfied with any aspect of the work, the Client must notify the Company as soon as reasonably practicable so that the Company has an opportunity to review and, where appropriate, rectify the issue.

10.2 The Company holds appropriate liability insurance for its operations. On request, the Company may provide basic details of its insurance cover. The Client is responsible for ensuring that their own buildings and contents insurance is adequate for their property and garden.

10.3 The Company will not be liable for any loss, damage or expense that is not reasonably foreseeable as a consequence of the Company’s breach of the Agreement or negligence. The Company is not liable for any loss of profit, loss of enjoyment, loss of business, or any indirect or consequential loss.

10.4 The Company will not be responsible for damage to underground pipes, cables or other hidden services unless the Client has provided clear and accurate information regarding their location prior to the commencement of work.

10.5 The Company will not be liable for any deterioration of lawns, plants or garden features arising from extreme weather, pests, disease, insufficient watering, or other circumstances beyond its control following completion of the Services.

10.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.

11. Delays and Force Majeure

11.1 The Company will not be liable for any delay or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. These may include extreme weather, accidents, illness, transport disruption, acts of government, or other similar events.

11.2 In the event of such delay, the Company will inform the Client as soon as reasonably practicable and will endeavour to resume or reschedule the Services within a reasonable time.

12. Complaints and Dispute Resolution

12.1 If the Client has a complaint about the Services, they should contact the Company as soon as possible, providing clear details and, where helpful, photographs of the issue. The Company will aim to investigate and respond promptly.

12.2 Where a complaint is justified, the Company may, at its discretion, offer to rectify the work, provide a partial refund, or take other reasonable steps to resolve the matter.

12.3 Both parties agree to act in good faith to try to resolve any disputes arising out of these Terms and Conditions. If a dispute cannot be resolved informally, either party may pursue their legal rights in the courts as set out under governing law.

13. Data Protection and Privacy

13.1 The Company will collect and use personal data from the Client only as necessary to manage bookings, provide the Services, process payments and communicate with the Client.

13.2 The Company will take reasonable steps to keep personal data secure and will not sell or share such data with third parties other than as necessary to deliver the Services, comply with legal obligations, or with the Client’s consent.

14. Amendments to These Terms

14.1 The Company may update or amend these Terms and Conditions from time to time. The most recent version will apply to new bookings made after the date of the change.

14.2 For ongoing or regular maintenance agreements, the Company will notify the Client of any material changes to these Terms and Conditions. Continued use of the Services after such notification will constitute acceptance of the updated terms.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

16.3 The Agreement is between the Company and the Client only. No other person shall have any rights to enforce any of its terms.

16.4 These Terms and Conditions, together with any agreed quotation or service description, constitute the entire agreement between the parties and supersede any previous understandings, promises or representations relating to the subject matter.